Terms & Conditions


1. Establishment and acceptance of an agreement

In this agreement, the user finds the back contractual rules governing them:

a) Use of the online store Ciptor - Benelux BVBA.

b) Orders that he at that time via the web store Ciptor - Benelux BVBA considering places.

By merely visiting and consulting the online store Ciptor - Benelux BVBA or by placing an order through the online store of Ciptor - Benelux BVBA the user declares his agreement with its contents and is closed each time a new agreement.

Ciptor - Benelux BVBA also reserves the right to modify the contractual clauses, with the publication on the website as notification of the change applies. The continued use of the site will be seen as an acceptance of the modified terms.

Other conditions (eg those of the purchaser) will therefore not be applicable unless Ciptor - Benelux BVBA was writing beforehand with the abnormal condition (s) agree.

The user acknowledges the acceptance of the agreement that:

a) Previously had the option of canceling contracts - prior to its acceptance - read after

b) Negotiate them if necessary clause by clause and content

c) To print or save.

The user accepts that the evidence of his prior acknowledgment and the aforementioned negotiation by Ciptor - Benelux BVBA can be provided by the acceptance of the agreement by the user.

2. Terms

2.1 The online store Ciptor - Benelux BVBA: Website www.ciptor-benelux.com/be/nl/lux of Ciptor - Benelux BVBA, based in Schietboomstraat 33, 2260 in Bree. With VAT number-: BE0607977786.

2.2 Client: Any natural or legal person legally competent and over 18 years by giving an order to Ciptor - Benelux BVBA.

2.3 Order: The request by the client to conclude a sales agreement between Ciptor - Benelux BVBA and the customer of the shop of Ciptor - Benelux BVBA with respect to the products offered via www.ciptor-benelux.com/be/nl/ lu

2.4 Product Sheet: Displays the information (text, photos, subdivision in specific category), a product offered for sale.

2.5 Products: All goods offered on www.ciptor-Benelux .com / be / en / lux, especially goods of the brands Ciptor Yubikey, LastPass, Endian and others.

2.6 Transaction: The whole of the operations, security obligations, authorization processes and agreements inherent to payment for products ordered via credit card or any other means of virtual transaction through the site.

3. Client

Each visitor has the opportunity to register as a user, then he can proceed to placing orders.

The thus generated access to the web shop of Ciptor - Benelux BVBA is personal and is reserved for legally competent adults.

The user agrees to his login and password information not to let third parties use and abuse by preventing third parties.

Ciptor - Benelux BVBA reserves the right to impose additional identification measures (use of the electronic ID card for example).

In case of (suspected) unlawful or prohibited use, it Ciptor - Benelux BVBA allowed to cancel the registration of the user, without prejudice to the right of Ciptor - Benelux BVBA to recover damages from the user.

4. Order

4.1 All the information that provides the client with Ciptor - Benelux BVBA (data entry inherent in the order) is binding. Ciptor - Benelux BVBA cannot be held responsible in any way for erroneous entry of destination information or health information. Ciptor - Benelux BVBA cannot be held responsible to provide for delays in delivery or the impossibility of products ordered.

4.2 The automatic registration systems provide a natural demonstration of the content and date of the order.

4.3 Upon receipt of the application for confirmation is Ciptor - Benelux BVBA to the client's acceptance of the order by sending a confirmation to the e-mail address communicated to the client in registering his order. The sale will be concluded earlier than the date of dispatch of the confirmation of the order.

4.4 In general, no further explanation is needed, reserves Ciptor - Benelux BVBA reserves the right to refuse any order or to cancel, including the case of payment problems in the order in question or dispute concerning the payment of a previous order.

4.5 The order is final once:

 a) Ciptor - Benelux BVBA has accepted this.

b) The client has the full amount paid including the shipping cost to Ciptor - Benelux BVBA, in accordance with the preferred payment method there.

4.6 Most products are in stock. If a product ordered is not available or not readily available, Ciptor will - Benelux BVBA via mail inform the client about the delay of delivery. If the client does not agree with the delay, it can change or cancel an order.

5. Pricing

5.1 The price is always in Euros and VAT included. The price indicated in the product does not correspond to the costs related to transportation.

5.2 The price stated in the order confirmation is the final price including all taxes and VAT. That price includes the price of goods, the handling costs, packaging and storage of products and transport costs.

5.3 Ciptor - Benelux BVBA reserves the right to change the price at any time, but the products are billed based on the prevailing rates at the time of registration of the orders.

6. Payment

6.1 The price of goods is payable in cash by one of the means of payment proposed on the day of order.

6.2 The protection against fraudulent use of the means of payment used for the transaction, in particular because of piracy against possible disputes of payment of money orders is assured by the company that accepted and executes the payments.

6.3 The order validated by the client is not effective as the setting for the secure banking payment and society Mollie.nl Ciptor Benelux and other selected payment processors have given their agreement on the implementation of the transaction. In case of refusal by the institution to secure banking payment or society Mollie.nl Ciptor Benelux and other selected payment processors, the order will be cancelled automatically and the client will be notified via e-mail.

6.4 The information on the order is the subject of an automated processing of data is thus responsible society Mollie.nl. These automated data processing aims to fight against fraud with the bank card. The company Mollie.nl and Ciptor - Benelux BVBA are the recipients in relation to the order. The lack of data in relation with the order prevents the realization and analysis of the transaction. In case of fraudulent use of a bank card, irregular declaration or an anomaly, the data in relation to the corresponding order and the non-payment subject of a record in a database of incident of payment.

7. Delivery

7.1 Deliveries are made after confirmation of the order by Ciptor - Benelux BVBA and the acceptance of the payment by the body charged with the transaction, within 4 working days for orders placed within Belgium.

7.2 By placing an order, the client commits to the regulation of receipt of the goods, all taxes, duties and other current and future costs due to the title of delivery of the goods ordered. The solidary liability of Ciptor - Benelux BVBA cannot play in that respect.

7.3 Deliveries are made mainly by BPost. The rates of delivery and time are available on the website of www.BPost.be.Geen some compensation can be claimed to Ciptor - Benelux BVBA or carrier by customer in case of late delivery.

7.4 Upon receipt of the goods ordered, the customer or the recipient must check the condition of the goods supplied and take note of the terms of use and instructions that were provided to him.

7.5 If not receive the package, despite the various passages of the carrier is then returned to Ciptor - Benelux BVBA and the recipient will be notified via email. An additional delivery may be requested by the client and will bear the costs thereof (even if the first shipment was free). In making known of the non-receipt of an order, will Ciptor - Benelux BVBA take into account the data relating to the supply acquired by Bpost or other courier service. If this tracking data indicate delivery of the package, there may Ciptor - Benelux BVBA no compensatory measures are expected.

7.6 The purchaser must check the products upon receipt. If the delivered products do not correspond exactly with the order, show a lack (a break for example) or are incomplete (missing leaflet example), the purchaser must immediately Ciptor - Benelux BVBA informed by e-mail at.

7.7 Clients or recipients of products refrain from any partial or total resale.

8. Renunciation

8.1 In accordance with the applicable law on distance selling (Law of April 6, 2010), the client has the right to do away with its purchase without penalties and without giving reasons. The customer has to be a period of fourteen calendar days from the receipt of the goods ordered to send them back to Ciptor - Benelux BVBA against exchange or refund. To obtain the refund or exchange the client at his costs and under his responsibility to return the new products (with delivery), in their original packaging, undamaged and accompanied by all accessories (manuals and documentation) to the following address: Ciptor - Benelux BVBA, Schietboomstraat 33, 2260 in Bree, Belgium.

8.2 If the goods are sent to Ciptor - Benelux BVBA under the right conditions and the right time, engaging Ciptor - Benelux BVBA undertake the payments made by the client to return, without charge (except for the full cost of delivery and an administrative fee of 5 euros). In the case where the supply costs were borne initially by Ciptor - Benelux BVBA (commanded by an amount giving right to a delivery "free shipping" or in the case of promotion) than those costs are deducted from the amount to be repaid from the client. The restitution intervenes in a period of maximum one month starting from receipt of the merchandise by Ciptor - Benelux BVBA.

8.3. There is a renunciation which applies only prior to the shipment of a package. This renunciation must be communicated to us via the contact page.

9. Warranty

9.1 Ciptor - Benelux BVBA guarantees under this agreement only the proper delivery of the products on the basis of information provided by the buyer. The commitments Ciptor - Benelux BVBA his waist commitments. Ciptor - Benelux BVBA never guarantees to achieve a certain result.

9.2 In no event Ciptor - Benelux BVBA be held responsible for non-compliance with laws and regulations in force in the host country. Any liability of Ciptor - Benelux BVBA is exclusively limited to the value of the product in question, determined according to the date of sale.

9.3 Ciptor - Benelux BVBA does not guarantee that use of this website would be free of viruses and / or other harmful elements or programs, nor the fact that the links from this website to other websites, would be free of viruses and / or other harmful elements or programs, and highlights relevant also all responsibility and loss of hand. The reference (link) to other websites does not imply endorsement or guarantee (including for the accuracy and completeness of its contents, its availability, the virus are free of it) in relation to these other websites.

10. Liability

10.1 Ciptor - Benelux BVBA is not liable for the tolerability and the suitability of the products and the resulting happen significant adverse effects. Ciptor - Benelux BVBA cannot be held liable if the defect or damage is due to lack of care, lack of specialized monitoring, improper compliance with instructions and terms of use, inattention or carelessness.

10.2 The liability of Ciptor - Benelux BVBA can also not be retained for possible changes in the products.

10.3 The liability of Ciptor - Benelux BVBA will in any case be limited to the amount of the order and cannot be questioned for simple errors or omissions which could have remained despite the precautions taken in the presentation of the goods. Including the photographs presented on the site are provided purely for exemplative title. Under no circumstances can a change in packaging or the contents of a well be invoked in case of deviation compared to the picture on the site. References on the product sheets are purely indicative. The client commits to appear carefully read the message on the website or in the product packaging. It is that message that contains the information (including the dosages and contraindications), which must respect the user.

10.4 Ciptor - Benelux BVBA can be held responsible under any circumstances for the amendment of the terms of use, interruption or discontinuation of the website or only limited access to the website.

11. Intellectual Property Rights

The texts, photographs, drawings, films, images, data, e-shop product database, software, names, trade and domain names, brands, logos and other elements of Ciptor - Benelux BVBA are protected by copyright and belong Ciptor - Benelux BVBA and third parties.

It is prohibited without prior written consent of Ciptor - Benelux BVBA, store the information on offer (other than required to view the website), reproduce, modify, publish, distribute or transmit, sell or otherwise transfer or grant any rights to third parties, under penalty of damages.

12. Protection of privacy

12.1 The collection of personal information is required by law on distance selling. In order to process orders correctly and send this information is essential, in the absence thereof or incomplete information, the order can be declared invalid.

12.2 In the event that personal data and information is requested, the information will be Ciptor - Benelux BVBA treated in accordance with the Law of 8 December 1992 on the protection of personal privacy. The user has the access, control, improvement and the right to deletion. The personal information will only be disclosed to Ciptor - Benelux BVBA to process orders properly.

13. Nullity

The parties acknowledge that this agreement is balanced, taking into account the mutual rights and obligations. The invalidity of one of the clauses (or part of it) does not imply the invalidity of the rest of the clause or agreement. If a clause would prove invalid, the parties undertake not matter so in good faith to negotiate a new clause as closely as possible to the original agreement.

14. Governing Law and Jurisdiction

Any dispute arising from the use of this site and / or any data on it is, will be governed by Belgian law, while in case of dispute the Peace Court or the courts of the place of the registered office of Ciptor - Benelux BVBA only are competent.